PAYING FOR CLASSES
Bundles of 5 or 10 classes and monthly passes are valid for any regularly scheduled class, subject to any stated restrictions. Bundles and monthly passes exclude courses, workshops and events. Bundles and monthly passes are non-refundable and non-transferable, and are only available for the use of one person.
BUNDLES are valid for 4 or 6 months as stated at time of sale. They may not be frozen. If your bundle has expired, you may reactivate any remaining unused classes from that bundle by purchasing a bundle extension within 4 months of the expiry date: £10 for 4 additional weeks commencing at the time of payment.
CLASS PASSES may not be cancelled or frozen within the contract period as stated at the time of sale. Class passes with a contract period of more than one month autorenew each month; after expiration of the contract period, class passes will continue to autorenew each month until notice of termination is received by Yogaloft which must be received in writing a minimum of 7 days before the next scheduled payment date. Advance written notice of any price change effective after the contract period ends will be provided by Yogaloft. Class passes with a contract period of one month or less do not autorenew and expire on the date stated at the time of sale.
Yogaloft reserves the right to alter the schedule or cancel classes. Advance notification will be given whenever possible. No compensation will be offered. Purchasing a bundle or class pass does not guarantee access to any class.
To guarantee your space in a class, you can reserve in advance. Payment must be made at the time of reservation. Latecomers may not be admitted.
A yoga class cancelled within 2 hours of the start time and a pilates class cancelled within 12 hours of the start time will be treated as a class taken.
REFUNDS & CANCELLATION FEES
No refunds will be offered for cancellations made within 2 hours of a class start time for yoga classes, or for cancellations made within 12 hours of a class start time for pilates classes.
If you reserve a space in a yoga class using your class pass and then cancel your place within 2 hours of a class start time or do not attend, a £10 cancellation fee may be applied to your account and your pass will be suspended until the fee is paid. If you reserve a space in a pilates class using your class pass and then cancel your place within 12 hours of a class start time or do not attend, a £12.50 cancellation fee may be applied to your account and your pass will be suspended until the fee is paid.
In the event that a class is cancelled by us, you will be offered either a refund or the option of being transferred to an alternative class.
We can only provide a full refund for courses and workshops (less a 10% admin fee) for cancellations made more than 28 days before the start date of that course/workshop. There will be no other refunds or transfers unless we can fill your place from a waiting list, in which case we will refund the fee (less a 20% admin fee). No refunds will be offered for cancellations made the day before or on the day of any course or workshop. In the instance that a course or workshop is cancelled you will be offered either a refund or the option of being transferred to an alternative event.
A 5% admin fee will be applied to any other refunds.
We operate a 24 hour cancellation policy for all therapy appointments. Any booking not cancelled with more than 24 hours notice will be treated as treatment received and payment in full will be required.
Gift cards can be used towards any classes, courses or workshops, or any purchases from our shop. Gift cards are valid for 12 months from their date of purchase.
Credit added to a customer account can be used towards any classes, courses or workshops, or any purchases from our shop. Account credit is valid for 12 months from the date of transaction.
We offer a 20% discount on all Bundles and single classes for OAPs, registered unemployed, registered disabled, and full time students on presentation of appropriate identification. No discounts are offered on passes or special offers.
YOUR CONTACT DETAILS
We will communicate with you via the email address you provide. It is your responsibility to contact us in writing with any update to your email address in order to ensure you are able to receive important communications from us.
YOGALOFT STUDIOS LTD
Yogaloft Studios Ltd (“Yogaloft”) is registered at 3 Lonsdale Road, London, NW6 6RA. Our telephone number is 020 7625 2645. Our limited company number is 07734804.
Yogaloft creates the space for independent teachers and therapists to offer the best in yoga and treatments. All payments for services are accepted by Yogaloft on behalf of the teacher or therapist.